Question 1

How do I buy from Fiber Optic Parts?

Accepted Answer

Add the products you need to your quote list and send it, or contact us by phone or email with the models and quantities. We confirm availability, price and shipping, send you a formal quote, and once you approve it we arrange payment and shipment.

Question 2

Why are prices not listed on the website?

Accepted Answer

Prices depend on quantity, kit configuration, cable length and current availability, so we quote every order individually, including shipping to your location.

Question 3

Do you offer volume pricing?

Accepted Answer

Yes. For several units of the same model or a complete bill of materials for a project, ask us for a combined quote.

Question 4

Do you sell to companies, government agencies and individuals?

Accepted Answer

Yes. We work with telecom operators, contractors, data centers, manufacturers and individual technicians. Let us know if you need supplier registration or specific paperwork.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Tell us your destination country and city and we will include shipping options and cost in your quote. Every shipment includes tracking.

Question 6

Who pays import duties and taxes?

Accepted Answer

Import duties, taxes and brokerage fees in the destination country are the responsibility of the buyer unless your quote states otherwise. We provide the commercial invoice and shipping documents.

Question 7

What payment methods do you accept?

Accepted Answer

Available payment methods, such as bank wire transfer, are confirmed in your quote. Quotes are normally issued in U.S. dollars.

Question 8

Are your INNO Instrument products new?

Accepted Answer

Yes. INNO Instrument fusion splicers, cleavers, OTDRs and tools are supplied new through our partnership with INNO Instrument.

Question 9

Which fusion splicer should I choose?

Accepted Answer

For FTTH and drop installation, a cladding (active V-groove) alignment splicer such as the INNO M7+, i4, A3 or VIEW 3X is fast and cost-effective. For backbone, data center and specialty fibers, a core alignment splicer such as the VIEW 8X, VIEW 12X, M9+ or i5 gives the lowest splice loss. For ribbon fiber, choose the VIEW 12R MAX.

Question 10

Are your SFP and QSFP transceivers original or compatible?

Accepted Answer

Our transceivers are new third-party compatible modules, coded and tested for the platform listed (Cisco, Arista, Juniper, Brocade and others). Brand names are used only to describe compatibility.

Question 11

Can you supply custom patch cords and cut lengths of cable?

Accepted Answer

Yes. Send us the connectors on each end, polish (UPC or APC), fiber type, jacket rating and length, or the cable part number and length you need.

Question 12

Can you source a product that is not in the catalog?

Accepted Answer

Often, yes. Send us the brand, model or part number and quantity and we will check availability for you.

Frequently asked questions